The man said he didn't know he had to supply a kennel for his dog to fly from Des Moines to Newark and couldn't make arrangements for her to be picked up.
The pre-Christmas winter storm caused delayed and canceled flights across the country but Southwest's problems seemed to spiral out of control after the storm passed.
Samantha Zaretzky, of Wayne, and Lee Nichols, of Fair Haven, each pleaded guilty to conspiracy to commit health care fraud for their actions through Synergy Medical involving compound medications.